Refund policy

Thank you for shopping at tallahasseediscountfurniture.shop.

We want our customers to have a clear and straightforward process for returns, refunds, damaged products, defective furniture, incorrect products, missing components, exchanges, and other post-purchase concerns.

This Return and Refund Policy explains the conditions under which eligible products purchased directly from tallahasseediscountfurniture.shop may be returned, refunded, exchanged, or replaced.

By placing an order through tallahasseediscountfurniture.shop, you acknowledge that you have read and understood this Return and Refund Policy.

1. Seller Information

The online store is operated under the following information:

Store and business name: tallahasseediscountfurniture.shop
Business type: Individually operated online seller based in Canada
Primary product category: Furniture, home furnishings, home décor, household products, storage products, and related products offered through the online store
Email: info@tallahasseediscountfurniture.shop
Telephone: +1 905 875 8750
Telephone in international format: +19058758750
Business address: 401 BOUL PERE-LELIEVRE 208, QUEBEC, QC G1P 4P6, Canada
Return address: 401 BOUL PERE-LELIEVRE 208, QUEBEC, QC G1P 4P6, Canada

2. Scope of This Policy

This Return and Refund Policy applies to eligible products purchased directly through the official tallahasseediscountfurniture.shop online store.

This policy covers:

• Customer-requested returns;

• Change-of-mind returns;

• Damaged products;

• Defective products;

• Incorrect products;

• Missing products;

• Missing furniture components;

• Incomplete orders;

• Exchanges;

• Replacement products;

• Refund processing;

• Refund timing;

• Return shipping;

• Returned-to-sender shipments; and

• Other eligible post-purchase concerns.

Products purchased through unauthorized resellers, third-party marketplaces, social media sellers, independent dealers, or websites not operated by tallahasseediscountfurniture.shop are not covered by this policy.

3. Thirty-Day Return Period

Customers may request a return for eligible products within 30 days after delivery.

The 30-day return period begins on the date the applicable shipping carrier records the product as delivered.

If an order is delivered in multiple shipments, the return period for each individual product begins on the date the package containing that product is delivered.

Customers must contact us and submit a return request before the applicable 30-day return period expires.

Submitting a return request within 30 days does not automatically guarantee approval.

All returns remain subject to the eligibility requirements described in this policy.

4. How to Request a Return

Before returning any product, customers must contact us at:

info@tallahasseediscountfurniture.shop

The return request should include:

• Order number;

• Customer’s full name;

• Email address used for the order;

• Product being returned;

• Product quantity;

• Product model, colour, finish, size, or configuration where applicable;

• Reason for the return;

• Description of any problem;

• Photographs if the product is damaged, defective, incorrect, or incomplete; and

• Any other information reasonably required to review the request.

We will normally review return requests within 1–3 business days after receiving all information reasonably required to evaluate the request.

If the return is approved, we will provide the applicable return instructions.

Customers should not send products back without first contacting us.

Unauthorized returns may be delayed, rejected, or returned to the customer where permitted by applicable law.

5. Return Eligibility

To qualify for a standard customer-preference return, a product should generally be:

• Unused;

• Unaltered;

• Undamaged after delivery;

• Clean;

• Complete;

• Free from customer-caused damage;

• Free from scratches, stains, dents, tears, or excessive wear;

• Returned with all original components;

• Returned with all original hardware;

• Returned with all accessories;

• Returned with manuals where applicable;

• Returned with product labels where applicable; and

• Returned in the original packaging where reasonably possible.

The product should generally be returned in substantially the same condition in which it was received.

Customers may reasonably inspect a product after delivery to determine its nature, appearance, dimensions, characteristics, or suitability.

However, use beyond what is reasonably necessary to inspect the product may affect return eligibility.

6. Furniture and Large Product Returns

Furniture and other large household products may require special handling because of their size, weight, packaging, or transportation requirements.

Customers requesting a return for furniture should preserve, where reasonably possible:

• Original cartons;

• Protective foam;

• Corner protectors;

• Plastic wrapping;

• Hardware;

• Assembly instructions;

• Product labels; and

• Other original packaging materials.

Furniture that has been substantially used, permanently installed, modified, altered, damaged during assembly, or damaged after delivery by the customer may not qualify for a standard customer-preference return.

This does not limit any rights relating to products that were damaged, defective, incorrect, unsafe, or otherwise non-conforming when delivered.

7. Assembled Products

Customers should inspect major furniture components before completing assembly whenever reasonably possible.

If a product is assembled and the customer later requests a return for a customer-preference reason, return eligibility may depend on:

• Whether the product can be safely disassembled;

• Whether disassembly will damage the product;

• Whether all parts and hardware remain available;

• Whether the product remains in resalable condition; and

• Whether the original packaging is reasonably available.

Assembly does not eliminate a customer’s rights concerning a product that was defective, damaged, or incorrect when delivered.

8. Damaged Products

Customers should inspect products promptly after delivery.

If a product arrives damaged, contact us at:

info@tallahasseediscountfurniture.shop

as soon as reasonably possible.

Please provide:

• Order number;

• Customer name;

• Description of the damage;

• Photographs of the product;

• Close-up photographs of the damaged area;

• Photographs of the outer packaging;

• Photographs of the shipping label;

• Photographs of internal protective packaging where applicable; and

• Any other information reasonably necessary to review the issue.

Customers should keep the product, packaging, shipping label, and protective materials until the claim has been reviewed.

Do not discard or return a damaged product before receiving instructions from us, because the carrier or fulfillment provider may require photographs or inspection.

9. Defective Products

If a product appears defective, contact us at:

info@tallahasseediscountfurniture.shop

Please describe the defect and provide photographs or other reasonable supporting information.

Examples of defects may include:

• Broken structural components;

• Manufacturing defects;

• Missing functional parts;

• Defective hardware;

• Defective mechanisms;

• Incorrectly manufactured components;

• Product instability caused by a manufacturing issue; or

• Other defects present when the product was delivered.

If we confirm that a product is defective, we will provide an appropriate remedy consistent with applicable law.

Depending on the circumstances and product availability, the remedy may include:

• Replacement parts;

• Replacement product;

• Return for refund;

• Exchange; or

• Another appropriate solution.

10. Incorrect Products

If you receive a product that does not match your order, contact us promptly.

Examples include:

• Wrong furniture item;

• Wrong model;

• Wrong size;

• Wrong colour;

• Wrong finish;

• Wrong configuration;

• Wrong quantity; or

• A product that you did not order.

Please provide photographs of the product received, product labels, packaging, and shipping label.

If we confirm a fulfillment error, we will arrange an appropriate resolution without charging the customer for reasonable return shipping related to our confirmed error.

11. Missing Products or Components

Furniture may sometimes be shipped in more than one package.

Before reporting a missing product or component, customers should check:

• All tracking numbers;

• All shipment confirmation emails;

• All packages received;

• Product packaging;

• Hardware compartments;

• Boxes containing accessories; and

• Whether another package is still in transit.

If an item, hardware kit, panel, component, accessory, or other part is still missing, contact us with:

• Order number;

• Product name;

• Description of the missing item;

• Photographs of the package contents;

• Photograph of the shipping label; and

• Photograph of the packing slip where available.

We will review the issue and provide an appropriate resolution where a fulfillment shortage is confirmed.

12. Change-of-Mind Returns

Eligible products may generally be returned within the 30-day return period when the customer changes their mind.

Examples may include:

• Product no longer needed;

• Customer prefers another style;

• Customer prefers another colour;

• Customer prefers another size;

• Furniture does not suit the intended room;

• Accidental purchase; or

• Other customer-preference reasons.

Customer-preference returns remain subject to the return condition requirements in this policy.

The customer is generally responsible for return shipping costs for a change-of-mind return where permitted by applicable law.

13. Size, Colour, and Appearance

Customers are responsible for reviewing product measurements, dimensions, colour information, materials, finishes, and specifications before completing an order.

Actual colour may vary slightly depending on:

• Screen settings;

• Device display;

• Lighting;

• Photography;

• Material characteristics; or

• Natural variation in wood, fabric, leather, stone, or similar materials.

Reasonable variation that does not constitute a defect may be treated as a customer-preference return rather than a defective-product claim.

14. Natural Material Variations

Certain furniture products may contain natural materials or finishes.

Natural variations may include differences in:

• Wood grain;

• Wood tone;

• Knots;

• Stone patterns;

• Texture;

• Fabric appearance;

• Leather grain;

• Colour shading; or

• Other naturally occurring characteristics.

Reasonable natural variation is not necessarily considered a manufacturing defect.

15. Products That May Not Qualify for Standard Returns

Subject to applicable law, a product may not qualify for a standard customer-preference return if it:

• Was returned after the applicable return period;

• Has been materially used;

• Has been altered;

• Has been modified;

• Has been damaged after delivery;

• Has significant customer-caused scratches or stains;

• Has missing major parts;

• Has missing accessories;

• Has been improperly assembled;

• Has been improperly disassembled;

• Has been permanently installed;

• Has been contaminated;

• Has been misused; or

• Cannot reasonably be identified as the product purchased from us.

These limitations do not override mandatory consumer rights relating to defective, damaged, unsafe, incorrect, or otherwise non-conforming goods.

16. Return Authorization

Customers must obtain return instructions before sending a product back.

Return authorization allows us to:

• Identify the order;

• Confirm eligibility;

• Provide return instructions;

• Determine whether special furniture handling is necessary;

• Determine the appropriate return shipping method; and

• Properly identify the returned package after arrival.

Receiving return instructions does not mean that a refund has already been approved.

Final refund eligibility may depend on inspection of the returned product.

17. Return Address

Approved returns should be sent to:

tallahasseediscountfurniture.shop
401 BOUL PERE-LELIEVRE 208
QUEBEC, QC G1P 4P6
Canada

Customers must contact us at:

info@tallahasseediscountfurniture.shop

before sending a return.

Do not send unauthorized products to the return address.

The return package should clearly include or identify:

• Order number;

• Customer name;

• Product being returned; and

• Return authorization information provided by us, where applicable.

18. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Returns Caused by Our Confirmed Error

If we confirm that the product was:

• Damaged during transportation;

• Defective when delivered;

• Incorrectly shipped;

• Missing major components because of our fulfillment error; or

• Otherwise materially affected by our confirmed error,

we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

Customer-Preference Returns

For returns caused by:

• Change of mind;

• Style preference;

• Colour preference;

• Size preference;

• Product no longer needed;

• Accidental purchase; or

• Other reasons not caused by our error,

the customer is generally responsible for return shipping where permitted by law.

Because furniture can be large or heavy, return transportation costs may be higher than ordinary parcel shipping.

Customers should obtain return instructions before arranging independent transportation for furniture.

19. Original Shipping Charges

Eligible orders may receive free standard outbound shipping under our Shipping and Delivery Policy.

The original free standard shipping offer does not automatically provide free return shipping.

If a customer purchased an optional paid shipping upgrade, any refund of that optional service will depend on the circumstances and applicable law.

20. No Restocking Fee

tallahasseediscountfurniture.shop does not charge a restocking fee for eligible returns.

There is no separate percentage-based or fixed inventory fee charged simply because an eligible product is returned.

The absence of a restocking fee does not mean that the store must pay costs resulting from:

• Customer-preference return transportation;

• Incorrect customer-provided addresses;

• Re-delivery;

• Customs fees;

• Import charges;

• Customer-caused damage;

• Missing components; or

• Other costs that are not restocking fees.

21. Packaging Returns

Customers should use adequate protective packaging when returning a product.

Where reasonably possible, original packaging should be used because furniture and larger products may require specific protective materials.

Customers should:

• Secure loose components;

• Protect corners and surfaces;

• Protect glass where applicable;

• Prevent hardware from moving inside the package;

• Use appropriate cartons;

• Seal packages securely; and

• Follow return instructions provided by us.

A customer may be responsible for damage occurring during customer-arranged return shipping because of inadequate packaging, except where prohibited by applicable law.

22. Trackable Return Shipping

Customers arranging their own return transportation should use a trackable shipping service.

Customers should retain:

• Tracking number;

• Shipping receipt;

• Carrier name;

• Shipment date; and

• Proof of delivery

until the return and refund process has been completed.

We are not responsible for a customer-arranged return shipment that cannot be located before it reaches our return location, except where otherwise required by law.

23. Return Inspection

Returned products may be inspected after arrival.

The inspection may verify:

• Product identity;

• Product condition;

• Product quantity;

• Completeness;

• Hardware;

• Accessories;

• Signs of use;

• Customer-caused damage;

• Packaging condition; and

• Whether the returned product matches the approved return request.

If additional information is required, we may contact the customer.

24. Refund Approval

After an eligible return is received and inspected, we will notify the customer regarding the refund decision.

If approved, the refund will normally be issued to the original payment method used for the purchase.

Unless otherwise agreed or required by applicable law, we do not normally issue refunds to a different payment card, bank account, digital wallet, or payment method.

25. Refund Processing and Arrival Time

Once a refund has been approved, we will initiate the refund to the original payment method.

Approved refunds are expected to be credited to the customer’s original payment method within 7 days after the refund is approved.

The exact posting time may depend on the customer’s:

• Bank;

• Credit card issuer;

• Debit card provider;

• PayPal account;

• Digital wallet;

• Payment processor; or

• Other financial institution.

We will process approved refunds promptly and aim for the refunded amount to be returned to the original payment method within the stated 7-day period.

If more than 7 days have passed after we confirmed that the refund was issued and the refund has not appeared, please:

1. Review your original payment account;

2. Contact your bank or payment provider to ask about pending refunds; and

3. Contact us at info@tallahasseediscountfurniture.shop if additional assistance is required.

26. Original Payment Method

Refunds are normally returned to the same payment method used when the order was placed.

For example:

• Credit card purchases are generally refunded to the original credit card;

• Debit card purchases are generally refunded to the original debit card;

• PayPal payments are generally refunded to the original PayPal transaction; and

• Other supported payment methods are normally refunded through the same payment channel.

If the original payment method is no longer available, additional verification or alternative arrangements may be required where supported by the applicable payment provider and law.

27. Partial Refunds

A partial refund may be appropriate in certain circumstances where permitted by law.

Examples may include:

• Only part of an order is returned;

• Only one product in a multi-product order is affected;

• A customer chooses to keep part of an order;

• A mutually agreed resolution involves a partial refund; or

• Another appropriate resolution has been agreed with the customer.

We will explain the amount of any approved partial refund.

28. Refunds for Damaged or Defective Products

If we confirm that a product was damaged, defective, incorrect, or otherwise affected by our confirmed error, available remedies may include:

• Full refund;

• Replacement;

• Replacement component;

• Exchange;

• Partial refund where agreed; or

• Another appropriate remedy.

The appropriate resolution will depend on the circumstances, product availability, severity of the issue, and applicable law.

29. Exchanges

Customers wishing to exchange an eligible product should contact:

info@tallahasseediscountfurniture.shop

Exchange requests may be made for reasons such as:

• Different size;

• Different colour;

• Different finish;

• Different configuration; or

• Different eligible product.

Exchange availability depends on inventory.

We may process an exchange by:

• Arranging return of the original product;

• Reserving a replacement;

• Sending replacement components;

• Sending a replacement after receiving the original product; or

• Asking the customer to return the product and place a new order.

Any price difference or applicable shipping responsibility will be explained before the exchange is completed.

30. Replacement Products

A replacement may be offered for a confirmed:

• Damaged product;

• Defective product;

• Incorrect product;

• Missing product;

• Missing major component; or

• Other verified fulfillment issue.

Replacement availability depends on inventory.

If the identical product is unavailable, we may discuss another appropriate resolution with the customer.

31. Cancellation Before Shipment

Customers should contact us as soon as possible if they want to cancel an order.

Cancellation requests should be sent to:

info@tallahasseediscountfurniture.shop

Please provide:

• Order number;

• Customer name;

• Email address used for the order; and

• Reason for cancellation.

Cancellation requests are not guaranteed because orders may enter processing quickly.

If the order has already been shipped, the customer may need to receive the order and then request a return in accordance with this policy.

32. Refused Deliveries

Refusing a shipment does not automatically create an approved return.

If a customer refuses delivery without first receiving instructions from us, the shipment may incur:

• Return transportation charges;

• Carrier fees;

• Storage charges;

• Customs fees;

• Redelivery costs; or

• Other costs caused by the refusal.

Once the returned shipment is received and inspected, we will determine the appropriate resolution in accordance with this policy and applicable law.

No separate restocking fee will be charged for an otherwise eligible return.

33. Returned-to-Sender Orders

A shipment may be returned to the sender because of:

• Incorrect address;

• Incomplete address;

• Unknown recipient;

• Failed delivery attempts;

• Customer refusal;

• Failure to collect the shipment;

• Unpaid customs charges; or

• Other carrier-related reasons.

A returned-to-sender shipment is not automatically considered an approved customer return.

We will review the reason the shipment was returned before determining available re-shipment or refund options.

34. Incorrect Customer Address

Customers are responsible for providing complete and accurate shipping information.

If an order is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for reasonable:

• Return-to-sender charges;

• Address correction fees;

• Re-delivery charges; and

• Re-shipping costs

where permitted by law.

If the address issue resulted from our confirmed error, we will provide an appropriate resolution without charging the customer for the additional standard shipping caused by our error.

35. Promotional and Discounted Products

Unless specifically stated otherwise before purchase, eligible products purchased during:

• Sales;

• Promotional events;

• Seasonal promotions;

• Coupon promotions;

• Discount-code promotions; or

• Other ordinary price reductions

may still qualify for return under this policy.

The refund amount will normally be based on the actual amount paid for the returned product, subject to applicable adjustments and mandatory law.

36. Gifts

If a product was purchased as a gift, the refund will normally be returned to the original payment method used by the purchaser.

We may be unable to issue a monetary refund directly to the gift recipient unless permitted by the original transaction method and applicable payment rules.

37. Bundles and Multi-Item Offers

If a product was purchased as part of a bundle, set, package, or multi-item promotion, return eligibility and refund calculations may depend on whether the entire bundle or only part of the bundle is returned.

If returning part of a promotional bundle changes the conditions of the original discount, the refund may be adjusted where legally permitted to reflect the price that would have applied to the products retained.

Any such calculation will be explained to the customer.

38. Refunds for Lost Shipments

If a carrier confirms that a shipment was lost before delivery, we will review the order and available remedies.

Depending on the circumstances and applicable law, the resolution may include:

• Replacement;

• Refund; or

• Another appropriate remedy.

If a refund is approved, the refund timing described in Section 25 applies.

39. Packages Marked Delivered but Not Located

If tracking shows that a shipment was delivered but the customer cannot locate it, the customer should first:

• Confirm the shipping address;

• Check around the delivery location;

• Check with household members;

• Check with neighbours;

• Check with reception, building management, or security;

• Review available delivery photographs;

• Contact the carrier; and

• Notify us if the shipment remains missing.

We will make reasonable efforts to assist with the investigation.

A tracking status showing confirmed delivery does not automatically determine the final outcome of a customer claim; available evidence and applicable law will be considered.

40. Customer-Caused Damage

Products damaged after delivery because of customer action may not qualify for a return or refund.

Examples may include damage caused by:

• Incorrect assembly;

• Failure to follow instructions;

• Improper installation;

• Misuse;

• Impact;

• Water exposure;

• Excessive weight;

• Improper cleaning;

• Modification;

• Alteration;

• Moving damage;

• Improper storage; or

• Other customer-caused circumstances.

This section does not apply to damage caused by a pre-existing manufacturing defect or a defect that contributed to the damage.

41. Reasonable Inspection

Customers may inspect products after delivery.

For furniture, reasonable inspection may include:

• Opening packaging;

• Checking colour and finish;

• Checking dimensions;

• Verifying parts;

• Checking for visible damage; and

• Confirming that the product generally matches the order.

Customers should avoid unnecessary use or permanent modification if they intend to request a customer-preference return.

42. Fraudulent or Abusive Return Activity

We may investigate return requests that reasonably appear to involve:

• Fraud;

• False claims;

• Repeated abuse;

• Product substitution;

• Returning a different product;

• Deliberate damage;

• Manipulated photographs; or

• Other dishonest activity.

Where reasonably justified and permitted by law, fraudulent or abusive returns may be rejected.

Nothing in this section allows us to reject a valid consumer claim merely because a customer exercises legitimate legal rights.

43. Chargebacks and Payment Disputes

Customers are encouraged to contact us first if there is a problem with an order.

If a payment dispute or chargeback is opened while a refund request is being reviewed, the payment provider’s dispute process may affect our ability to issue a separate refund through the original transaction.

We may provide relevant order, shipping, tracking, communication, and refund information to the payment provider as part of the dispute process.

44. Customer Communication

We will normally communicate regarding return and refund matters using the email address or telephone number provided with the order.

Customers should:

• Provide accurate contact information;

• Monitor their inbox;

• Check spam folders;

• Respond to requests for information;

• Retain shipping and tracking documentation; and

• Notify us promptly if circumstances change.

45. Mandatory Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit any consumer right or remedy that cannot lawfully be excluded, restricted, or limited.

If applicable mandatory consumer law provides the customer with greater rights than this voluntary return policy, those mandatory rights will apply.

46. Relationship to Shipping Policy

Returns involving delivery, damaged shipments, lost shipments, incorrect addresses, refused shipments, or returned-to-sender orders should also be read together with our Shipping and Delivery Policy.

Where this Return and Refund Policy specifically addresses return eligibility or refund processing, this policy will apply, subject to mandatory law.

47. Relationship to Product Information

Customers should review product pages carefully before purchase.

Product pages may include important information concerning:

• Dimensions;

• Materials;

• Colour;

• Finish;

• Assembly;

• Weight;

• Product care;

• Included components;

• Compatibility; and

• Other relevant specifications.

Product-specific information may supplement this policy where clearly disclosed before purchase.

48. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in:

• Business operations;

• Product offerings;

• Shipping procedures;

• Return procedures;

• Payment processing;

• Customer service practices;

• Legal obligations; or

• Other operational requirements.

The updated version will be posted on this page with a revised Last Updated date.

Unless otherwise required by applicable law, revisions will generally apply to orders placed after the updated policy becomes effective.

49. Contact Us

For questions about returns, refunds, exchanges, damaged products, defective products, incorrect orders, missing components, or other post-purchase concerns, please contact us:

Store and business name: tallahasseediscountfurniture.shop
Business type: Individually operated online seller based in Canada
Email: info@tallahasseediscountfurniture.shop
Telephone: +1 905 875 8750
Telephone in international format: +19058758750
Business address: 401 BOUL PERE-LELIEVRE 208, QUEBEC, QC G1P 4P6, Canada
Return address: 401 BOUL PERE-LELIEVRE 208, QUEBEC, QC G1P 4P6, Canada

When contacting us regarding an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.